Introducing the OverseerFM HelpBot – Faster Answers, Smarter Support

We’re excited to announce the launch of the OverseerFM HelpBot – a new support feature powered by Zendesk, designed to make getting help faster and easier than ever.

Whether you’re working through a nutrient budget, navigating reporting requirements, or just getting to know OverseerFM, our new HelpBot is here to assist you 24/7. Integrated directly into the OverseerFM platform, the HelpBot provides instant answers to common questions, guides you to relevant resources, and helps you get back on track without the wait.

Users can even access the HelpBot from the OverseerFM login screen, providing help to reset passwords, one of the most common queries our customer team receive.

Why have we introduced it? Because we know your time is valuable. Our goal is to provide support that works at the speed of farming life. By automating simple queries, the HelpBot frees up our customer team to focus on the more complex issues – ensuring everyone gets the right support, when they need it.

This is just one step in our ongoing commitment to improve your experience with OverseerFM. The HelpBot will continue to evolve, learning from your feedback and expanding its knowledge to deliver even better assistance over time.

Try it out next time you log in – just click the chat icon in the corner of your screen.

Smarter support, right when you need it. That’s the OverseerFM way.